Shipping & Returns

CURRENT SHIPPING INFO:

Updated 12/31/22:

Due to an illness in my family, I have been away from my studio for several weeks.

Your orders are very important to me, so if you have room in your schedule for your word of the year or other order to arrive a little later than usual, I’m so grateful for your support and will be happy to receive them. Word of the Year and other orders will be sent out in the order they come in. I have begun working on the orders placed in late Nov/early Dec and will get them out as quickly as possible. I will then move on to order placed in mid-December and so on. I do not currently have a clear estimated time when each order will ship, but I do hope to get all orders placed in Nov/Dec out in the next 10 days. Orders placed in January will then go out at the usual 2-3 week turnaround. 

Please get in touch with questions and I will reply as I can.

GRATITUDE

I deeply value each customer who is moved to buy a Soul Mantra for themselves or a loved one. It is such a joy to me that I get to design and create these special pieces for you in my studio in Tacoma, Washington, and I deeply appreciate the decision you're making to buy handmade. I know it's important to both of us that your items get to you safely. I ship via the U.S. postal service and rarely have any issues with items arriving safely to their new homes, however, orders are taking longer to get to you due to challenges USPS is experiencing due to COVID and other things. The following is information that will be helpful to you as you consider placing your order. 

Thank you so much for taking the time to read. I'm so glad we're connected.

Side by side,
Liz

*****

SENDING AS A GIFT? 

I love helping you send a gift. All Soul Mantras come packaged with love and care. If you're sending right to the recipient, just let me know what short gift message you'd like to include. There's a spot to tell me when you check out. If you're sending to multiple addresses, please place separate orders.

If you need your order by a specific date, please send me an email along with adding a note as you check out. It's really important you also send me an email so I can connect with you about the timeline that's possible. I will do what I can, but cannot guarantee shipping dates.

If you're shipping to multiple addresses, please place separate orders for each address; otherwise, we'll need to send you an invoice for the additional shipping. Thank you for your kind understanding.

Please be sure to double check your shipping address so your item can reach you safely. Errors can delay your order arriving to you and can result in the post office returning it to me.

International Customers

It is truly magical that we can send something created in my little studio to you in your corner of the world. Sometimes though the rules and cost of international shipping aren't quite as magical. So here's some fine print to keep in mind:

Items can take 1-4 weeks to arrive depending on the country and if your purchase is stopped in customs. Usually items arrive within 7-15 days without any issues, but I am unable to track your package after it leaves the United States to give you an estimated arrive time (although some countries do update the tracking information, so you can check the tracking number sent to you via email after we ship your order).  

Any customs issues and fees experienced with international orders are the responsibility of the buyer. Due to import duty valuation adjustments and currency valuations, I'm unable to provide an estimate for duty or VAT or for any administrative fees. These import duties and taxes are decided by customs officials once a shipment reaches the destination country; which means you could be responsible for paying additional charges for customs clearance if they occur. Customs policies vary widely from country to country; please contact your local customs office for more information. If you make the decision to refuse a package due to duty taxes, when your return is received, you will be refunded the cost of your items if they arrive in the condition as sent. Shipping will not be refunded.

Additionally, I'm unable to mark your purchase as a gift as this is against the law. Thank you for understanding.

RETURNS & EXCHANGES

If you are unhappy with your order for any reason, I am happy to work with you on a return or exchange within seven days of receipt of the item. Please contact me first before returning something. Shipping fees are non-refundable. Returns need to be packaged as carefully as they were when they arrived, and items must arrive in the same condition they were sent out in. It is a good idea to obtain a tracking number and insurance for your return shipment. 

The sale of custom items and custom necklaces is final. However, please contact me if you are unhappy with your order as I want you to love your customized Soul Mantra.